Emergencies Abroad

This resource provides information about health insurance and Cornell's vendor for international emergency services, a free insurance program available to members of the Cornell community traveling abroad on university business. 

As of March 18, 2011, Cornell faculty, students, and staff are covered by FrontierMEDEX (formerly MEDEX Global Solutions) when travelling abroad on university business.  MEDEX provides emergency evacuation assistance, medical referrals worldwide and can provide travel assistance in emergency situations.

NOTE: If you are traveling for personal or non-university business, please contact Diana Winslow at 410-308-7904 or Diana.winslow@frontiermedex.com if you would like to purchase a similar program.

lock Access MEDEX Now

Use the link above to access Cornell's portal for FrontierMEDEX to print a card with the Cornell ID# or to access valuable health, safety, and security information for each country in the world.

 

IN A MEDICAL EMERGENCY

Seek care where you are immediately. Once you are at the medical facility:

  • Call FrontierMEDEX collect at 410-453-6330. Provide the Cornell ID number located on the MEDEX ID card (see above).
  • MEDEX will evaluate the situation and will assist you. MEDEX will alert Cornell University.

IF YOU ARE ABROAD AND HAVE URGENT HEALTH, SAFETY, OR SECURITY CONCERNS

Call the Cornell Police at 607-255-1111. Try to remain calm. Provide details about the situation, nature of your university travel (individual, group, etc.), your current location, and any concerns. The police will contact the appropriate individuals or organizations who can assist you.

IF YOU ARE PLANNING INTERNATIONAL TRAVEL

We strongly urge careful pre-planning before you travel in order to minimize the need to utilize MEDEX services. Travel pre-planning should include completion of an Emergency Protocol and Procedure Form containing emergency contact information specific to your location and an emergency action plan. Backup plans are also advised and should include identification of a central meeting place if travelers are separated, identification of an alternate safe haven if the designated location is no longer safe, having a plan in the event that the faculty/staff supervisor are incapacitated, or determination of how to communicate if cell phones are lost, stolen, or non-functional. The International Gateway Travel Resources provides most of the information you need. You may also contact the Office of Risk Management and Insurance for guidance by phone at: 607-254-1575 or by email at: risk_mgmt@cornell.edu or in person at 395 Pine Tree Road, Suite 220.

A PARTIAL DESCRIPTION OF AVAILABLE MEDEX SERVICES

*Some services may be self-funded. NOTE: Spouses of faculty or staff traveling on Cornell business may be covered by MEDEX insurance. Refer to the University Travel Policy section 3.2 (Family/Spouse/Companion Travel) for details.

  • Travel Assistance
  • Medical Assistance
  • Medical Evacuation and Repatriation*  
  • Security and Political Evacuation*

You may access the MEDEX website at www.medexglobal.com for details about these services. Other important travel and medical information is available through Gannett Health Services' Travel Clinic at www.gannett.cornell.edu/services/medical/travel_clinic.cfm.